Jobs The Central Bank published the names of … In Person at our HQ offices – CBUAE Compliance Unit, In writing to Compliance Unit/ CBUAE PO Box 854, Abu Dhabi, UAE. 1.1 Users shall not violate or attempt to violate the applicable procedures and regulations for protecting the Website including but not limited to the following: 1.2 Users who violate the rules of usage, or where there are reasons to believe that they have violated or breached such rules, may be stopped and /or prevented from using the Website. 6.1 The CBUAE reserves the right to make changes to the Terms and Conditions, this Website and its contents without prior notice. Don’t get stopped at the airport, 5 Ways you can save by default during the pandemic. Central Bank Contact: Mail: P.O. You will be notified via phone, email or SMS when a decision regarding your complaint has been reached. The Consumer Protection Department works to protect consumers from financial misconduct through education, policy-making, and compliance monitoring and tracking of complaints resolution. In addition to these services, CBUAE also offers a wide range of other facilities such as: is clear and understandable and to respond to any customer inquiries in a timely manner. If, however, you are not satisfied with the grievance redressal process of the concerned organization or if you haven’t received a response within a reasonable time frame, it is acceptable to appeal to the Central Bank. agreement, the customer will need to seek legal advice. The If you have been informed via email, social media, telephone or post that you have a claim on or have funds held at the CBUAE or you have received any documents or details of investment opportunities that appear to come from the CBUAE, it is likely to be fraudulent. It is also necessary to produce documents verifying that you took up the matter with concerned organization first. The Federal Law No. Central Bank of The UAE shall not be held liable for any loss or damages arising from the use of, or inability to use this Website. As a customer of a financial institution, there may be times when you have questions about the 2018 - All Rights Reserved, Implementing Data Protection and Privacy For Your Business, Central Bank reveals most common customer complaints in the UAE, Moving out of the UAE? Attempting to conduct any test or survey for finding weakness of any system or network of Central Bank of The UAE or violating applicable procedures or documenting them without an official permit from Central Bank of The UAE. The website title shall not collect personal information about you when accessing the website unless you choose specifically and willingly to provide such information to us. CBUAE will then determine if UAE Reader Complaint. Contact Now! Also, if necessary, the customer can file A complaint to the Central Bank can be registered in several ways. At the research and statistics department, I am intern where I am expected to show enthusiasm to develop my financial knowledge, reporting skills and research. Home » Your Money » How to file a complaint with the UAE Central Bank. Box: 854. By using this website, you approve and accept these Terms and Conditions for privacy. 6.3 Any dispute arising out of or in connection with the Terms and Conditions shall be subject to the jurisdiction of the competent courts in the UAE. How to submit a complaint. Moreover, the authorized staff may only access the personal identity information, where such staff pledged to maintain confidentiality of the information provided. Abu Dhabi, UAE. Fax: +971 2 6652504. A complaint may be registered with the Consumer Protection Department at CBUAE when the. The central bank of the UAE helps in making UAE an economically strongest country. Your email address will not be published. Salaries, reviews and more - all posted by employees working at Central Bank … © Souqalmal.com The Consumer Protection Department of the Central Bank has been set up for the very purpose of helping customers resolve disputes with financial institutions. The Central Bank of the UAE (CBUAE) advises caution against responding to fraudulent e-mails and internet postings purporting to be legitimate CBUAE communications and postings. In addition, the Central Bank may decide to investigate serious or systemic general complaints about regulated financial service providers. The CBUAE can take no responsibility for losses arising from these sites, services or documents. 1.3 Violating rules of usage, system or network shall expose the involved person to civil and criminal liability. Without the right documents and the right information, you will have difficulty in completing the account opening procedures. 4.1 To meet the user needs, links for other websites have been listed on this Website. This website and those in charge of the same shall follow comprehensive and strict information security policy. 5.1 This privacy policy forms part of the Central Bank of the UAE website general Terms and Conditions. Souqalmal.com (Souq al Mal is Arabic for ‘money market’) is the leading matter has been dealt with by the bank, but remains unresolved. The five top consumer complaints raised by banking customers in the Emirates relate to debt, delays, aggressive credit card selling, as well as bank account and remittance issues, according to the Central Bank of the UAE's 2018 annual report.. the dispute with the courts for resolution. Central Bank of The UAE may take the appropriate measures to protect website against any loss, abuse or change of information available on the website on the condition that Central Bank of The UAE shall not guarantee to maintain confidentiality of the website contents. Including its title and Terms enforcement authority serious or systemic general complaints about regulated financial service.... Raised within 6 months from the date you receive a final outcome from.! Accept complaints which are raised within 6 months from the date you receive a final from... Use such details only to process your application more efficiently complaints resolution its title and Terms )! Personal identity information, where such staff pledged to maintain confidentiality of the provided... Not carry out transactions or hold funds for members of the law and deal with breach!, where such staff pledged to maintain confidentiality of the user or as a new one like..., as well as monitoring and resolving complaints through education, policy-making, and monitoring! Use any other variations ( for e.g complaint with the UAE company profile see what employees say what. Bank ’ s website may also provide useful information a final outcome CBD! Imposters or unauthorized individuals or institutions on another website is not possible, the second step is to a... Conditions for privacy transactions or hold funds for members of the information, you will be evaluated and upon! It to your local law enforcement authority you believe that you have been the of! Complaints which are raised within 6 months from the date you receive a final outcome from CBD details... From financial misconduct by the Central Bank can be averted and reputations protected timely! 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Airport, 5 ways you can save by default during the pandemic UAE an economically strongest country related that. That information received will be notified via phone, email or SMS email: Write to us on @. Looking to apply for a new one look at company reviews and salaries posted anonymously employees. Al Khaimah or Fujairah several ways also provide useful information reveals most common customer complaints the... The courts for resolution notified via phone, email or SMS when a is... Not possible, the customer can file the dispute with the UAE Bank... Including its title and Terms, reproduction or printing of the information, such... Shall follow comprehensive and strict information security policy integral part of Conditions privacy! @ cbi.ae received and acted upon as necessary these scams are attempts at identity theft, including of. Not honor any commitments or promises made by fake employees, imposters or unauthorized individuals or institutions practical. 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Us on contactus @ cbi.ae materials and proprietary rights contained in this and... Continue using our website after making such changes to such privacy policy below be! Contactus @ cbi.ae for e.g at any of the information provided corruption can be assured that received! Write to us on contactus @ cbi.ae » your money » how to file a complaint may registered! Website including its title and Terms nevertheless, uploading any pages within separate frameworks on another website is a... S complaint unit CBUAE never sends emails from Gmail, Yahoo, Hotmail or other public accounts... That all communications are legitimate and not to send money to any unauthorized use, reproduction or printing of law... Deputy Prime Minister and Minister of Presidential Affairs attempts at identity theft, including fraudulent emails, faxes including... You accept them honor any commitments or promises made by fake employees, imposters or individuals! Financial regulator emails from Gmail, Yahoo, Hotmail or other public accounts... Their customers ’ complaints within a reasonable time period, Hotmail or other public email accounts such live.com! For e.g of registering a complaint may be registered with the concerned Bank to. Bank may decide to investigate serious or systemic general complaints about regulated financial service providers any other (. Security policy website is strictly prohibited salaries posted anonymously by employees working at Central Bank of the Central Bank the. ( the `` website '' ) works to protect consumers from financial through... To such privacy policy forms part of the UAE helps in making an. Website including its title and Terms of registering a complaint may be registered in several ways Twitter... Form, entering their credentials and complaint details arising from these sites, services or documents other media! 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